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Report questions
Questions about your specific report
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Response time
We aim to respond within
1 business day
Before you reach out
Existing customers: If you have questions about your report, the fastest way to get help is to reply directly to the email containing your report.
Order status: Reports are typically delivered within 1-3 business days. If it's been longer, check your spam folder first, then email us.
Refunds: If you're not satisfied with your report, contact us within 14 days of delivery and we'll work with you to make it right.